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Device instructions
Assembly instructions
Device controls
Connect to wifi
Return Instructions
Device assembly
Your device includes four components:
Flip seat upside down. Insert rod into hole in seat; press firmly.
Align hole in base with rod. Insert and press firmly.
While device is upside down, screw cord head carefully into threaded socket. The head and socket must nest exactly to turn smoothly. Tighten until the head will not turn further.
Roll the device onto its side, then to an upright position.
Sit firmly on the seat to set all fittings in place.
This will permanently assemble your device.
Device controls
Power: Turn device on and off using the power button. When not in use, we recommend keeping power off (unit may remain plugged in). When powered on, the start button will glowsteady blue.
Start/Stop/Pause: Begin a session by pressing the “start” button. A session lasts 10 minutes. To pause a session, press the “start” button again. The start button will blink. You may pause a session for up to 10 minutes, pressing “start” again to resume and complete your session. If you pause for longer than 10 minutes, the device will reset.
Note: When the blue light is blinking, the device is connecting to wi-fi or downloading firmware updates. Once the blue light has stopped blinking, the device is ready for use.
Intensity: Dial the vibration intensity up or down to your comfort level. We recommend higher intensity for large/tall adults, and lower intensity for those with smaller frames and lower body mass.
Changing intensity does NOT change the vibration frequency, which is calibrated to 80Hz for all sessions and intensity levels.
Connecting to wifi
Connecting your device to WiFi ensures your device receives firmware updates to operate optimally. Without connecting to WiFi (or if WiFi becomes disconnected), the device will operate only 100 sessions and stop. If your device unexpectedly stops working, check that it is connected to WiFi.
Return instructions
Customer is responsible for all costs associated with returning a Unit, including shipping, packaging, boxes, packing materials, and packing services, unless Cove by Neuronova agrees otherwise in writing.
To initiate a return, Customer must contact Cove by Neuronova and follow the return instructions provided. Customer must deliver the Unit to the designated carrier within 10 days after contacting Cove to request the return.
Cove by Neuronova may provide a return shipping label for tracking purposes. Unless otherwise stated in writing, Customer is responsible for the cost of the label and all other return-related expenses.
Return packaging
Customer may either pack the Unit themselves or use a professional packing service. Cove recommends using a professional packing service that provides packaging protection or a packing guarantee whenever available.
If Customer packs the Unit themselves, Cove cannot guarantee protection against damage that occurs during return shipment. Customer remains responsible for any loss or damage during return shipment, except to the extent covered by a carrier's applicable packing guarantee or shipping insurance.
The Unit should be packed using a 24" × 24" × 24" shipping box with sufficient protective and void-fill materials to prevent significant movement during transit. Detailed customer packing instructions are provided below.
Estimated Packing Costs
The following are approximate packing costs based on pricing obtained from UPS and FedEx locations in the Provo, Utah area. Actual pricing, available services, and packaging options may vary by location, carrier, and the condition of the Unit at the time of shipment. Customers should contact their local carrier location for current pricing before returning the Unit.
UPS — Estimated Pricing
Customer-packed: Approximately $25 or more for a 24" × 24" × 24" box and required packing materials.
Basic packing service: Approximately $35, including the box, protective bagging, packing and void-fill materials, and labor. The carrier's packing guarantee may apply, subject to the carrier's terms and conditions.
Standard packing service: Approximately $80, including the box, packing materials, and professional packing labor. The carrier's packing guarantee may apply, subject to the carrier's terms and conditions.
FedEx — Estimated Pricing
Customer-packed: Approximately $13 or more for a 24" × 24" × 24" box and required packing materials.
Professional packing service: Approximately $31, including the box, packing materials, and labor. The carrier's packing guarantee may apply, subject to the carrier's terms and conditions.
Cove by Neuronova reserves the right to update these estimated costs and carrier recommendations from time to time without notice because carrier pricing and services may change.
Customer Packing Instructions
If Customer chooses to pack the Unit themselves:
- Purchase a 24" × 24" × 24" shipping box and sufficient protective and void-fill materials from a UPS, FedEx, or other approved shipping location.
- Assemble the box and securely seal the bottom with packing tape.
- Wrap the Unit securely with protective packing material.
- Place the Unit upside down in the box.
- Fill the space around the Unit with protective and void-fill materials so that the Unit is secure and cannot shift significantly during transit.
- Securely seal the top of the box with packing tape.
- If provided, attach the return shipping label to the box.
- Deliver the package to the designated carrier or approved shipping location.
The Unit is considered returned only when it has been received by Cove by Neuronova. Customer should retain the carrier receipt and tracking information until Cove confirms receipt and inspection of the Unit.