Policies

1. Terms of service

2. Privacy policy

3. Rental agreement

4. Returns and warranty policy

5. App terms & conditions

Terms of Service

Welcome to Cove. By accessing or using our website, products, or services, you agree to the following Terms of Service. If you do not agree, please do not use our services.
1. General use
Cove provides a wellness device intended to support relaxation, focus, and overall well-being. By purchasing or using our product, you agree to use it only as intended and in accordance with all provided instructions.
You must be at least 18 years old to use this site or purchase our products.
2. Not medical advice (FDA disclaimer)
Cove products are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease.
The statements made regarding our products have not been evaluated by the U.S. Food and Drug Administration.
Always consult with a qualified healthcare provider before starting any new wellness routine, especially if you have a medical condition, are pregnant, or are taking medication.
3. Product use & safety
By using Cove, you acknowledge:
- You are using the product voluntarily
- Results may vary from person to person
- You will follow all safety guidelines provided

Do not use the product in a way that is inconsistent with instructions or intended use.
4. Orders & payments
All purchases are subject to availability and acceptance. We reserve the right to refuse or cancel any order at our discretion.
Prices are listed in USD and may change at any time without notice.
5. Subscriptions & billing
If you enroll in a subscription or payment plan:
- You authorize recurring charges to your payment method
- You may cancel according to the terms provided at checkout
- Failure to make payments may result in suspension of service
6. Returns & warranty
Please refer to our Returns & Warranty Policy for full details on eligibility, timelines, and conditions.
7. Limitation of liability
To the fullest extent permitted by law, Cove shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our product.
Your use of the product is at your own risk.
8. Intellectual property
All content on this site—including text, graphics, logos, and product design—is the property of Cove and may not be used without permission.
9. Changes to terms
We may update these Terms at any time. Continued use of our website or products constitutes acceptance of those changes.
10. Contact
If you have any questions about this Privacy Policy, please contact us at: support@choosecove.com  
FDA & wellness disclaimer
Cove is a wellness product designed to support relaxation, focus, and general well-being.

It is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease.

Privacy policy

Cove (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our website, purchase or use our products, or interact with us. This includes information related to product usage, session activity, and device-generated data, which may be collected to verify usage, improve functionality, and provide usage insights to customers and authorized users. Your information is never sold or shared, and data usage for research is always anonymized.
1. Information we collect
We may collect the following types of information:

Personal Information:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment information
- Qualitative and quantitative data regarding usage and wellness metrics (may also include selected biometric data if you incorporate a wellness wearable into your app usage; this is provided by a third party and passed through to your user dashboard)

Device & Usage Information:
- IP address
- Browser type
- Device type
- Pages visited and actions taken on our site

Cookies & Tracking Technologies:
We use cookies and similar technologies to improve your experience, analyze traffic, and support marketing efforts.

2. How we use your information
We use your information to:
- Process and fulfill orders
- Communicate with you about your order or account
- Provide customer support
- Improve our website and user experience
- Send marketing, educational and support emails; promotions; or updates (you may opt out at any time, with the exception of billing and account-related emails)
- Prevent fraud and ensure security
- Report your product usage, qualitative feedback, assessments, etc. to you via the app (web or mobile)
3. Sharing your information
We do not sell your personal information.

We may share your information with trusted third parties, including:
- Payment processors (e.g., Shopify Payments, Stripe)
- Shipping carriers
- Marketing and analytics platforms
- Service providers who help operate our business

These third parties are only given the information necessary to perform their functions.
4. Your rights & choices
You have the right to:
- Access, update, or delete your personal information
- Opt out of marketing emails at any time by clicking “unsubscribe”
- Disable cookies through your browser settings

Depending on your location, you may have additional privacy rights under applicable laws.
5. Data security
We take reasonable measures to protect your personal information. However, no method of transmission over the internet is 100% secure.
6. Data retention
We retain your information only as long as necessary to provide our services and comply with legal obligations.
7. Third-party links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites.
8. Children's privacy
Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.
9. Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
10. Contact us
If you have any questions about this Privacy Policy, please contact us at: support@choosecove.com 

Cove customer rental agreement

This Rental Agreement (“Agreement”) is effective as of the date ordered by the customer, (“Effective Date”) by and between The Chair Fix, LLC, a Utah limited liability company d/b/a Cove by NeuroNova (“Cove”) and the Customer.

Cove and Customer hereby agree as follows:
1. Rental units
Each subscription unit (“Unit”) will consist of one (1) Cove wellness device and related software/firmware, in each case in accordance with the terms of this Agreement.
2. Contract Terms
The term shall be month to month, with rental fees and any other associated fees and/or taxes payable on the “Monthly Payment Date,” to be set as the monthly anniversary of the original order date. The term shall commence on the date of order by the customer, “Commencement Date.” The Term of the rental period is month to month, and may be cancelled at any time by the Customer by contacting support@choosecove.com by email or following the Shipping and Returns information and policy available at www.choosecove.com . This Agreement creates a month-to-month rental arrangement only and does not create a lease or any fixed-term possessory interest in the Unit. 

Cove may offer upgrade programs and conversion-to-purchase options to rental Customers, and Customers may request information on the same by contacting support@choosecove.com .
3. Fees
Customer agrees to pay the applicable monthly rental fee, which includes use of the Unit, applicable software and app access, and any included subscription services. Customer is also responsible for applicable taxes, shipping, return, damage, and other charges described in this Agreement. 

Rental Units may be new, used, or refurbished and may show minor cosmetic wear that does not affect functionality. Each Unit will be inspected before shipment to the customer. Customer acknowledges that the use of refurbished Units allows Cove by Neuronova to offer the rental program at a reduced price.

Cove by Neuronova may require a security deposit, the amount of which may vary by Unit model, rental type, or promotion. A portion of the security deposit may be refundable depending on the Unit’s condition, timeliness of return, and cost of return shipping, in accordance with Cove by Neuronova’s return instructions, and in acceptable condition. The security deposit may be waived for promotional or other purposes, in which case the Customer is wholly responsible for costs associated with return shipping and any damage to the Unit not associated with normal wear.

“Acceptable condition” means the Unit is complete, operational, reasonably clean, and free from damage beyond ordinary wear and tear. Customer is responsible for missing components and damage caused by misuse, neglect, unauthorized modification or repair, improper handling or packaging, or failure to follow Cove by Neuronova’s usage and return instructions.

If collected, the non-refundable portion of the security deposit may be used by Cove by Neuronova for shipping, handling, inspection, refurbishment, and return-processing costs. Customer remains responsible for any charges exceeding the deposit.
4. Master terms & conditions
All of the Master Terms and Conditions set forth below (“Master Terms”) are hereby incorporated and made a part of this Agreement. In the event of a conflict between the language of this Agreement and the Master Terms, the language of this Agreement shall prevail, provided however, the terms of an applicable Order Certificate shall take precedence over any inconsistent provision of this Agreement or the Master Terms with respect to the Units covered by such Order Certificate. Capitalized terms used but not defined herein have the meaning set forth in the Master Terms.
5. Miscellaneous
This Agreement and any other documents referenced herein constitute the entire agreement between Cove and Customer and supersede all prior agreements between the parties, in each case with respect to the subject matter hereof. 

Rental terms & conditions

1. Defined terms
Capitalized terms not otherwise defined herein shall have the meanings ascribed thereto in the Agreement. Additionally, the following terms shall have the following meanings:
“Agreement” means the Rental Agreement to which these Master Terms and Conditions are attached and incorporated. 
“Services” means the customer support services relating and app/software services provided by Cove in support of the device.
“We”, “us”, “our” and “Cove” refer to The Chair Fix LLC, d/b/a Cove by NeuroNova.
2. Services
Cove will provide the Services so long as Customer continues to fulfill all its obligations under the Agreement, including, without limitation, paying any amount due in accordance with the Agreement.
3. Payment for units
Customer agrees to pay the monthly rental fee in advance on a recurring basis, together with all applicable taxes and other charges due under this Agreement. Required app and subscription fees are included in the monthly rental fee unless otherwise stated in writing.
Customer may cancel the rental at any time by contacting Cove by Neuronova and returning the Unit as required by this Agreement. Cancellation does not eliminate Customer’s obligation to pay amounts already due or to return the Unit. Upon cancellation, the Customer will return the Unit within 30 days to Cove by Neuronova, or will be charged the balance of the value of the Unit (see section on “Failure to Return the Unit”).
Customer authorizes Cove by Neuronova and its payment processor to charge the payment method on file for recurring rental fees and all other amounts due, including return shipping, packaging, damage, missing components, and charges resulting from failure to return the Unit.
If payment is not received, Cove by Neuronova may retry the charge. If payment remains unpaid for ten days after the due date, Cove by Neuronova may suspend services, disable, or limit the Unit’s functionality, require immediate return of the Unit, and pursue any other remedy available under this Agreement or applicable law.
The Unit must be connected to Wi-Fi to verify the rental account and maintain functionality. If the Unit is not connected to Wi-Fi, it may operate for no more than 100 sessions before becoming disabled. Customer is responsible for maintaining a compatible Wi-Fi connection. Failure to connect the Unit to Wi-Fi does not excuse payment.
4. Use of the units & services
Customer will (i) use the Units in a safe manner; (ii) comply with all applicable laws; and (iii) permit only persons authorized by Customer to access, receive and use the Services. Customer agrees that it is responsible for internet connectivity in order to utilize the Units. Customer shall ensure that each Unit is (a) complete, in good operating condition and repair and performing according to manufacturer's published specifications, (b) supplied with all necessary parts, such that Cove can gather necessary data to provide monitoring, data analytics and other services to support Unit’s use and reporting to Customer. Customer shall not provide Cove access to any protected health information or other personally identifiable data.
5. Shipping terms: Risk of loss
5.1 Return Requirements
Customer is responsible for all return costs, including shipping, packaging, boxes, packing materials, and packing services, unless Cove by Neuronova agrees otherwise in writing.

  • To cancel and return a Unit, Customer must contact Cove by Neuronova and follow Cove by Neuronova’s return instructions. The Unit must be delivered to the designated carrier within 10 days after Customer contacts Cove by Neuronova to request the return.

Cove by Neuronova may provide a return label for tracking purposes. Unless otherwise stated in writing, Customer remains responsible for the cost of the label and all related return expenses.

To help estimate return costs, below are approximate pricing examples obtained from UPS and FedEx locations in Cove by Neuronova's local area of Provo, Utah. Actual pricing, available services, and packaging options may vary by location, carrier, and the condition of the Unit at the time of shipment. Customers are encouraged to contact their local UPS Store or FedEx Office for current pricing before returning the Unit.

UPS (Estimated Pricing)
Customer packs the unit (instructions below). Approximately $25 or more. Must include the following:
  • One 24" × 24" × 24" shipping box
  • Required packing and void-fill materials
Product safety is not guaranteed when the Unit is packed by the Customer.
Basic packing service: Approximately $35, which includes the following:
  • One 24" × 24" × 24" shipping box
  • Protective bagging
  • Packing and void-fill materials
  • Labor
The carrier's packing guarantee may apply, subject to the carrier's terms and conditions.
Standard packing service: Approximately $80, which includes the following:
  • One 24" × 24" × 24" shipping box
  • Packing materials
  • Professional packing labor
The carrier's packing guarantee may apply, subject to the carrier's terms and conditions.

FedEx (Estimated Pricing)
Customer packs the unit (instructions below). Approximately $13 or more, which includes the following:
  • One 24" × 24" × 24" shipping box
  • Required packing materials
Product safety is not guaranteed when the Unit is packed by the Customer.
Professional packing service: Approximately $31, which includes the following:
  • One 24" × 24" × 24" shipping box
  • Packing materials
  • Labor
The carrier's packing guarantee may apply, subject to the carrier's terms and conditions.

Cove recommends using a professional packing service that provides packaging protection or a packing guarantee whenever available. Customer remains responsible for any loss or damage that occurs during return shipment, except to the extent covered by the carrier's packing guarantee or applicable shipping insurance.
Customers should retain their shipment receipt and tracking information until the Unit has been received and inspected by Cove.
Cove reserves the right to update these estimated packaging costs and carrier recommendations from time to time without notice, as shipping carrier pricing and services may change.

Customer Packing Instructions
1. Purchase the following from your local UPS/FedEx store:
  • 24 x 24” x 24” box. 
  • Void/packaging material.
2. Build your box and secure the first end (bottom) of the box with a generous amount of packing tape. 
3. Flip the box over so it now has an opening on the top of the box. 
4. Wrap and secure the device with voice/packaging material. 
5. Place the Cove by Neuronova device in the box upside down. Place void/packaging material in the box and around the device. Be sure the device is secure and will not have major shifts in transit. 
6. Secure the top of the box with a generous amount of packing tape.
7. If provided, attach the shipping label to your shipping box, and deliver it to the designated carrier or approved shipping location. 

The Unit is not considered returned until it is received by Cove by Neuronova. Customer should retain the carrier receipt and tracking information. 
5.2 Risk of loss & damage
Customer is responsible for the Unit from the time it is delivered to the Customer until Cove by Neuronova receives it, including any loss, theft, destruction, or damage occurring during use or return shipment.
Cove by Neuronova may inspect, photograph, or record the Unit and its packaging upon return. Customer is not responsible for ordinary wear and tear but is responsible for the reasonable cost of repairing or replacing damage caused by misuse, neglect, improper handling or packaging, liquid exposure, unauthorized modification or repair, or failure to follow Cove by Neuronova’s instructions. Customer is also responsible for missing components and Units that are lost, destroyed, or damaged beyond repair.
Cove by Neuronova may charge these amounts to the payment method on file.
5.3 Failure to return the unit
The Unit remains Cove by Neuronova’s property unless Customer completes a separate purchase authorized by Cove by Neuronova in writing. Customer may not sell, transfer, abandon, pledge, sublet, or dispose of a rental Unit.
If Customer fails to return the Unit within the required timeframe, Cove by Neuronova may treat the failure to return as an obligation to purchase the Unit. Unless Cove by Neuronova provides a different purchase price in writing, the amount due will equal:
The then-current retail purchase price of the rented Unit, less 70% of the monthly rental payments received by Cove by Neuronova for that Unit.
Taxes, shipping, subscription fees, damage charges, and other fees do not count as rental payments toward this credit. If any deposit has been made on the rental, it may be applied to the purchase price.
Ownership does not transfer until Cove by Neuronova receives the full purchase amount and confirms the transfer in writing.
Cove by Neuronova may charge the payment method on file, recover the Unit, refer the balance to collections, report the delinquent account to consumer-reporting agencies where permitted by law, and pursue other available legal remedies. Customer may also be responsible for reasonable collection costs or other related fees to the extent permitted by law.
 6. Inspection & deployment of the units
As soon as reasonably practicable after Customer’s receipt of the Unit (but in no event later than 10 days after such receipt), Customer shall (i) inspect the Units and (ii) notify Cove if any parts are missing or were damaged in transit. Customer shall, at its expense, be responsible for setup of the Unit. 
7. Warranties & remedies
Cove warrants during the Term the replacement of any defective Unit. Cove’s warranty procedures require prompt notice of any defect and Customer’s participation in any verbal troubleshooting a problem with Cove’s representatives. If the problem is not resolvable, Cove will ship a replacement to Customer. Customer shall return to Cove the defective Unit. If Customer fails to return the defective Unit in question within 30 days of Customer’s receipt of the replacement Unit, Customer will be liable for and promptly pay upon Cove’s submission of its invoice, the replacement cost as determined by Cove of the defective Unit in question. Cove’s warranty as set forth in this policy excludes defects due to Acts of God, intentional misconduct, negligence, loss or theft. 
8. Remedies
In the event of a breach of the product warranty due to manufacturer defect, Customer’s sole and exclusive remedy is for Cove to either repair or replace such Units (the “Defective Units”) at Cove’s discretion and expense. Upon Customer’s receipt of any replacement Units, Customer will promptly return all Defective Units. Cove will either pre-pay for the defective Unit’s shipping return charges, or promptly reimburse Customer for all reasonable return shipping expenses related to a Defective Unit. The Monthly Fee attributable to any Defective Unit will be suspended during any period in which such Defective Unit is in the process of being repaired or replaced.
9. No medical advice & disclaimer of warranties
None of the information provided by Cove or its representatives or the information or output from the Units or Services constitutes medical advice. Such information and output is provided on an AS-IS basis, and all express or implied warranties of any nature relating thereto are disclaimed. Cove does not warrant or represent that the Services or the information or output from the Units will be uninterrupted or error-free. Cove does not guarantee specific results or output, resulting from, or generated through the Units or Services. Customer is responsible for any and all decisions and actions relating to the Units and Services, and Cove shall have no liability therefore. 
10. Limitation of liability
COVE’S MAXIMUM LIABILITY, IF ANY, FOR ALL DAMAGES, WHETHER ARISING FROM CUSTOMER’S USE OF THE SERVICES, BREACH OF THIS AGREEMENT, BREACH OF WARRANTY, NEGLIGENCE, STRICT LIABILITY, OR OTHER THEORY OF LIABILITY ARISING UNDER THIS AGREEMENT, SHALL NOT EXCEED THE AMOUNT PAID TO COVE BY CUSTOMER DURING THE TWELVE (12) MONTH PERIOD PRECEDING THE EVENT THAT GAVE RISE TO SUCH LIABILITY.
11. Indemnification
Customer agrees to indemnify and hold harmless Cove, its officers, managers, directors, employees, consultants, and agents, from any and all liabilities, claims, expenses, damages, including reasonable legal fees and disbursements, arising out of any third-party claims or suits for damage.
12. Product recall
Cove may be required by a regulatory agency to recall Units or voluntarily initiate a recall of the Units. In all cases of recalled Units, Cove shall replace the Unit and reimburse Customer for shipping charges incurred in returning the non-conforming Unit and Cove shall have no further obligation to Customer with respect to the recall. 
13. Proprietary rights
As between Customer and Cove, Cove owns all intellectual property rights related to or embodied within the Units, and nothing herein shall transfer any such intellectual property rights to Customer. Customer will take no actions which adversely affect Cove’s intellectual property rights in the Units.
14. Privacy policy
Where end users or Customer provide personal information to Cove, they are giving Cove and permission to collect and use the information in connection with the use of the Units, in accordance with Cove’s Privacy Policy, available at www.choosecove.com. Furthermore, all personal data collected may be utilized by Cove in an anonymized, de-identified, aggregated form for furtherance of research and commercial purposes. 

By using the Unit, Customer acknowledges and consents to Cove’s collection of usage data, including session frequency, duration, device identifiers, and app interaction data ("Usage Data"), to provide, support, and improve the service. Cove does not sell Usage Data to third parties.
15. Term & termination
This Agreement commences on the Effective Date and renews automatically month-to-month unless either party provides written notice of cancellation at least fifteen (15) days before the next billing date or Customer chooses to purchase the unit. Return of the Unit may be initiated through the RMA processes, detailed in the Shipping and Returns policy at www.choosecove.com. Upon cancellation, Customer shall return the Unit within ten (10) days in its original condition, reasonable wear and tear excepted. Failure to return Unit timely will result in a charge for the Unit’s replacement value.
16. Governing law & venue
THIS AGREEMENT SHALL BE GOVERNED BY THE LAWS OF THE STATE OF UTAH WITHOUT REFERENCE TO ITS PRINCIPLES OF CONFLICTS OF LAWS. COVE AND CUSTOMER CONSENT TO THE EXCLUSIVE JURISDICTION OF THE FEDERAL AND STATE COURTS LOCATED IN SALT LAKE COUNTY, UTAH, IN ANY ACTION OR PROCEEDING RELATING TO THIS AGREEMENT. THE PARTIES WAIVE ANY RIGHT THEY MAY HAVE TO A TRIAL BY JURY IN ANY SUCH ACTION OR PROCEEDING.
17. Force majeure
Except for the obligation of Customer to timely pay the Monthly Rental Fee, the obligations of each party hereunder to perform under the Agreement will be excused during each period of delay caused by acts of God, shortages of power or materials, disruptions in communication, government orders, epidemics, or any other event or circumstance which is beyond the reasonable control of the party obligated to perform (“Force Majeure Event”). 

Returns & warranty policy

Effective Date: 05/26

At Cove, we stand behind the quality of our product. If the product has a manufacturer defect or requires service within policy and usage guidelines, we’ll work to fix it and/or provide a suitable replacement. 

Please review the details below before purchasing.
Purchases (one-time sales)
All one-time purchases of Cove products are considered final sale. We do not accept returns or offer refunds for change of mind.

We encourage customers to review all product information and reach out with any questions prior to purchasing. Note that one-time product purchases may also require ongoing subscriptions for additional services such as app usage, reporting, and content.
Rentals
If you are enrolled in a product rental plan:
  • Rental payments are billed in advance on a recurring basis, monthly or as otherwise specified at checkout.
  • You may cancel your rental before your next billing cycle by contacting Cove at least 2 business days prior to your monthly charge date and following the provided return instructions. Alternatively, you may choose to convert your rental to a purchase and retain the Unit, often at refurbished-Unit pricing. Contact Cove by NeuroNova at support@chosecove.com to check eligibility of your Unit for discounted purchase pricing. If your Unit is new, please refer to the Rental Agreement for pricing conversion information.
  • Cancellation stops future recurring rental charges after all cancellation and return requirements have been satisfied. Past payments are non-refundable.
  • You must deliver the Unit to Cove’s designated carrier within 10 days after contacting Cove to request the return. The Unit must be received within 30 days of cancellation.
  • You are responsible for properly packaging the Unit and paying all return shipping, packaging, box, packing-material, and packing-service costs unless Cove agrees otherwise in writing.
  • You are responsible for maintaining the Unit in good condition and returning it complete, reasonably clean, operational, and free from damage beyond ordinary wear and tear.
  • You may be charged for missing components or damage caused by misuse, neglect, improper handling or packaging, unauthorized repairs or modifications, or failure to follow Cove’s instructions.
  • If you fail to return the Unit within the required timeframe, Cove may charge you for the Unit in accordance with your rental agreement, refer unpaid amounts to collections, or pursue other available remedies.
  • Rental Units may be new, previously used, or refurbished and may show minor cosmetic wear that does not affect functionality.
  • A rental plan may require a security deposit, although Cove may waive the deposit as part of a promotional offer. If collected, a portion may be refundable after the Unit is returned on time and inspected and verified to be in acceptable condition. Any non-refundable portion may be retained for shipping, handling, inspection, refurbishment, and return-processing costs.
Damaged or defective items
If your product arrives damaged or is not functioning properly, we will make it right.

To be eligible:
- You must contact us within 7 days of delivery
- Provide your order number and a description of the issue
- Include photos or videos showing the defect (if applicable)

If approved, we will repair or replace the product at no cost to you, including shipping.
Warranty
Cove products are covered by a limited 1-year warranty from the date of delivery.

This warranty covers:
- Manufacturing defects
- Product malfunctions under normal, intended use

This warranty does NOT cover:
- Damage caused by misuse, accidents, or improper handling
- Unauthorized modifications or repairs
- Normal wear and tear or cosmetic damage

If a defect arises within the warranty period, we will repair or replace the product at our discretion.

To submit a warranty claim, contact:
support@choosecove.com
Order issues
If you receive the wrong item or are missing components, please contact us within 7 days of delivery so we can resolve the issue.

Limitation
We reserve the right to deny claims that do not meet the conditions outlined above.
Questions
We’re here to help. Reach out anytime:
support@choosecove.com
801.477.7444

Cove Natural Reset app terms and conditions

These Terms and Conditions (the “Terms”) are a legal agreement between you and Cove Natural Reset all (“Cove,” “we,” “us,” or “our”), governing your access to and use of the Cove website, applications, and related services (collectively, the “Service”). Please read them carefully.

By creating an account, accessing, or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
1. Eligibility
You must be at least 13 years old to use Cove Natural Reset. If you are under 18 (or the age of majority where you live), you may only use the Service with the involvement and consent of a parent or legal guardian who agrees to be bound by these Terms on your behalf. By using the Service, you represent that you meet these requirements and that you can legally enter into this agreement.
2. Your account
To use certain features, you may need to create an account. You agree to:
  • Provide accurate, current information and keep it up to date.
  • Keep your login credentials confidential and not share your account.
  • Be responsible for all activity that occurs under your account.
  • Notify us promptly at the contact address below if you suspect unauthorized use.
We may suspend or terminate accounts that we reasonably believe violate these Terms or pose a risk to Cove or other users.
3. The service
Cove Natural Reset is provided as a support to the Cove device, a wellness device. We may add, change, suspend, or discontinue any part of the Service at any time, with or without notice. We may also impose limits on certain features or restrict access to parts of the Service without liability.
4. License to use Cove
Subject to these Terms, Cove grants you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Service for your own personal, non-commercial use. All rights not expressly granted to you are reserved by Cove.
5. Acceptable use
You agree not to:
  • Use the Service to violate any law or the rights of others.
  • Post or share content that is unlawful, infringing, harassing, threatening, defamatory, obscene, hateful, or otherwise objectionable.
  • Attempt to gain unauthorized access to the Service, other accounts, or our systems, or interfere with normal operation (e.g., by uploading malware, scraping at scale, or overloading our servers).
  • Reverse engineer, decompile, or attempt to extract the source code of the Service, except where this restriction is prohibited by law.
  • Use bots, scrapers, or other automated means to access the Service except where we expressly permit it.
  • Resell, rent, or commercially exploit the Service or any part of it without our written permission.

We may investigate suspected violations and take any action we consider appropriate, including removing content, suspending accounts, or cooperating with law enforcement.
6. Your Content
You retain ownership of any content you create, upload, or share through the Service (“Your Content”). You are solely responsible for Your Content and the consequences of sharing it.

By submitting Your Content to the Service, you grant Cove a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to host, store, reproduce, modify, create derivative works of, display, and access Your Content for the limited purpose of operating, providing, improving, and promoting the Service. This license ends when you delete Your Content from the Service, except to the extent where we are required to retain copies by law.

You represent and warrant that you have all rights necessary to grant this license and that Your Content does not violate these Terms or any third-party rights.
7. Our intellectual property
The Service, including its software, design, text, graphics, logos, and trademarks, is owned by Cove or its licensors and is protected by intellectual property laws. Except for the limited license in Section 4, these Terms do not grant you any rights in our intellectual property.
8. Feedback
If you send us suggestions or feedback about the Service, you agree that we may use it without restriction and without compensation to you.
9. Third-party services & links
The Service may contain links to or integrate with third-party websites, apps, or services that we do not control. We are not responsible for their content, policies, or practices, and your use of them is at your own risk and subject to their terms.
10.Privacy
Our collection and use of information is described in our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the data practices described in the Privacy Policy.
11. Termination
You may stop using the Service and delete your account at any time. We may suspend or terminate your access to the Service at any time, with or without notice, for any reason, including if we believe you have violated these Terms. Upon termination, the licenses granted to you will end, and Sections 6 (with respect to existing licensed uses), 7, 8, 12, 13, 14, 15, and 17 will survive.
12. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, COVE DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY CONTENT WILL BE ACCURATE OR RELIABLE.
13. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, COVE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US$100). SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THESE LIMITS MAY NOT APPLY TO YOU.
14. Indemnification
You agree to defend, indemnify, and hold harmless Cove and its affiliates from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with your use of the Service, Your Content, or your violation of these Terms or any law or third-party rights.
15. Governing law & disputes
These Terms are governed by the laws of the State of Utah, without regard to its conflict-of-laws rules. The federal and state courts located in Salt Lake City, Utah will have exclusive jurisdiction over any dispute not subject to arbitration, and you and Cove consent to personal jurisdiction in those courts.

Informal Resolution
Before filing any claim, you agree to try to resolve the dispute informally by contacting us at the address in Section 18. We will try to resolve the dispute by contacting you. If a dispute is not resolved within 60 days, you or Cove may bring a formal proceeding.

Binding Arbitration; Class Action Waiver
YOU AND COVE AGREE THAT ANY DISPUTE ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL BE RESOLVED THROUGH FINAL AND BINDING INDIVIDUAL ARBITRATION, ADMINISTERED BY JAMS UNDER ITS APPLICABLE RULES, AND NOT IN A CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.

You may opt out of this arbitration agreement by sending written notice to the contact address in Section 18 within 30 days of first accepting these Terms. Regardless of arbitration, either party may bring an individual claim in small-claims court if it qualifies. Nothing in this section limits either party’s right to seek injunctive relief in court for intellectual property infringement.
16. Changes to these terms
We may update these Terms from time to time. If we make material changes, we will notify you by posting the updated Terms in the Service and updating the “Last Updated” date, and where appropriate, by additional notice (such as email). Your continued use of the Service after the changes take effect means you accept the updated Terms.
17. Miscellaneous
Entire Agreement. These Terms and the Privacy Policy are the entire agreement between you and Cove regarding the Service.

Severability. If any provision is found unenforceable, the remaining provisions will remain in full effect.

No Waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

Assignment. You may not assign these Terms without our written consent. We may assign them, for example, in connection with a merger or sale of our business.

No Agency. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship.

Notices. We may give notices through the Service or by email to the address associated with your account.
18. Contact us
Questions about these Terms? Reach us at:
The Chair Fix, LLC dba NeuroNova and Cove
1555 N. Freedom Boulevard
Provo, Utah 84604
Email: support@choosecove.com  

Cove Natural Reset is available to Cove Brain Reset Device users, owners, and subscribers depending on their rental/purchase agreements. Be respectful, follow the law, and keep your account secure. You own your content but give us permission to display it to you so the Service can work. The Service is offered “as is,” and our liability is limited. Most disputes are handled through individual arbitration. We may update these Terms; we’ll tell you when we do.