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Frequently asked questions
The vibration technology
What's unique about the vibration of the device?
The device uses a heterodyne wave, which combines two separate waves to create a third embedded wave that forms a beat frequency up your spine.
Is this similar to a massage chair or vibration plate?
No, not at all. The device targets your nervous system specifically and vibrates at 80 Hz. Vibration plates vibrate at around 40 Hz and are designed to target different systems like circulation and lymphatics. The 80Hz vibration and spinal delivery method is unique to the Cove brain reset device and clinically indicated to support nervous system regulation and natural dopamine balance.
Are there any clinical studies or data I can read about how the device works?
Yes. Clinical studies and research summaries can be found on the How It Works page of our website. There are seven of them.
How to use: best practices
How long does a session last?
Ten minutes.
How often should I use the device?
One session per day is optimal, and a minimum of 5 days per week is recommended for best results. Time of day is not important: some users prefer a morning session to provide focus and clarity for the day ahead; others prefer nighttime sessions to improve sleep quality. Although not designed for acute de-escalation, some users find that sitting on the device anytime during an episode of high stress or overwhelm can provide relief.
What does the "intensity" setting do, and how do I find the right level for me?
If you can't feel the vibration in your neck, the wave isn't traveling all the way through. More petite users may benefit from a lower intensity setting, while larger users may need to increase it slightly. If the vibration tickles your nose or feels uncomfortable, lower the intensity. Focus on what feels most comfortable for you. The level of intensity does not affect wave frequency.
Does a higher intensity deliver better results?
No; it’s all about finding the intensity level for your body mass and personal comfort. As long as you can feel the pulse at the base of your skull, traveling up through your neck, you are receiving benefits
Is one session per day sufficient?
Yes. One session per day is typically enough to experience meaningful benefits with consistent use over time. The key driver of results is regular daily use, not doing multiple sessions in a single day.
Some users choose to do two or more sessions per day based on personal preference, schedule, or how they want to feel. This is completely optional and simply allows for additional use if desired.
Should I do my session in the morning or evening?
It depends on your goals and routine. Morning sessions are often used to support focus, clarity, and emotional resilience throughout the day, while evening sessions are commonly used to help with relaxation and winding down.
How should I sit on the device for best results?
Sit up straight with good posture. Put your feet flat on the floor, and roll your shoulders back to keep your chest open. You may find that lifting or lowering your chin slightly will allow the vibration to move through your neck more easily.
The vibration makes my face, ears, or nose itch. Is that normal?
Yes, this happens with some users and is completely normal If it persists, try adjusting the intensity setting down. You may also want to ensure your jaw is held loosely, rather than clenching your teeth, which can intensify the vibration in your head.
Can the device be used in different settings — home, office, school, gaming environments, etc.?
Yes! It’s small and can be tucked under a desk or in a closet when not in use. The best environments are those that are quiet and allow you to be undisturbed and reflective for the entire 10-minute session.
Can I listen to music or watch something during a session?
We recommend listening to a guided meditation, a breathwork session, or calming music. We provide meditation content specific to sleep improvement, habit reset, elevation of calm, and focus enhancement on our website/app, designed specifically for use with the device.
We don't recommend watching content or using social media during your session. The goal is to reach a state of calm and reinforce positive behaviors.
Should I talk or have a conversation during a session?
You can, but for best results, focus on your breath, practice mindfulness, and try to stay present.
Who it's for: benefits
What conditions or issues does the device support?
The device is designed to support those managing anxiety, stress, sleep issues, addiction or repetitive behaviors, and pain.
What benefits do regular users report?
Improved calm, better sleep, and increased focus.
How long before I see results?
Every person’s body, needs, and results are unique. Many users report feeling calmer and more clear after their first session. Others using the device for improvement of sleep quality start to see results following a couple of weeks of consistent use (both in sleep latency improvements and in length of deep sleep). Although results vary in intensity and timing by person, one key to lasting results is consistency. Users who have a daily session at least five of seven days per week are more likely to see meaningful, durable results.
Can people of all ages use the device?
The device is suitable for individuals of all ages of good health, although it may be difficult for very young children to sit still and in the correct posture for a 10-minute session. It’s recommended that users be old enough to sit still and be reflective for 10 minutes to see benefits.
Are there people who should not use the device?
The device is not recommended for people who have an open or active wound; have a pacemaker or implanted electronic medical device; have a history of seizures or epilepsy; are pregnant; have a serious neurological or heart condition; or have recent head, neck, or spinal injuries.
Does the device help with issues beyond anxiety?
Yes—while many people use the device for anxiety support, users often report benefits that go beyond that. Because the device is designed to support nervous system regulation and dopamine balance, it may also help with stress and overwhelm, sleep quality, focus and mental clarity, mood and emotional regulation, as well as brain fog and low motivation.
That said, results can vary from person to person. The device is not intended to diagnose, treat, cure, or prevent any medical condition—it’s best used as a supportive tool alongside a healthy lifestyle and, when appropriate, professional care.
Are there conditions the devicer is not designed to support?
Yes—most notably, clinical depression. The device is designed to support dopamine regulation, which plays a key role in motivation, focus, reward, and certain aspects of anxiety and stress. When dopamine levels are suppressed or imbalanced, people often experience things like low energy, brain fog, difficulty concentrating, and heightened anxiety. The device is built to support those types of challenges by helping the nervous system move toward a more balanced state.
However, clinical depression is more complex and is not primarily a dopamine regulation issue. It often involves multiple systems in the brain, including serotonin, hormonal factors, and deeper neurological patterns. Because of that, the device is not designed to treat or resolve clinical depression.
It’s best to think of the device as a tool for supporting day-to-day mental performance and emotional balance—especially in areas tied to stress, focus, and motivation—rather than a treatment for clinical mental health conditions. If you’re dealing with depression, it’s important to work with a qualified healthcare provider for proper care.
Size & specifications
How much does the device weigh?
35 lbs.
What are the dimensions?
19.5" long, 20.5" wide, 23" tall.
Can the device height be adjusted?
Yes. The device height is adjustable by approximately 3 inches, ranging from 20.5 inches at the lowest setting to 23.5 inches at the highest setting.
What's included with the device?
The device, an instruction manual, and a power cable. The device takes only minutes to unbox and prepare for use.
Can the device be plugged into a standard US outlet? What voltage does it require?
Yes. It runs on a standard US outlet at 24 volts, 6 amps. It has an on/off switch and can remain plugged in when not in use in the “off” state.
What materials is the device made of?
Injection-molded nylon plastic, metal interior hardware, an aluminum base, and steel springs.
Does the device require any assembly or setup?
No. Simply plug in the power cord.
Is there an app?
Yes—there is a web app designed to support your experience with the device.
The app helps make your sessions more intentional and consistent. You’ll be able to access guided sessions, track your usage, and build simple routines around your device use. It’s also designed to support habit stacking by giving you structure around what to do during and after each session, so you can get more out of it over time.
The goal is to give you a clear, easy-to-follow experience that helps you stay consistent and maximize the benefits of each session.
What is the maximum weight capacity?
295 lbs./133 kg.
Is there a minimum weight requirement to benefit from the device?
There isn’t a strict minimum weight requirement, but the device is designed for individuals who can sit upright comfortably and use it with intention. In practice, that means it’s best suited for older children, teens, and adults rather than infants or very young kids.
The device includes adjustable intensity settings, so the experience can be tailored to the individual. Lower settings may be more appropriate for younger or more sensitive users, while others may prefer a higher intensity based on comfort.
More than weight, it really comes down to age and readiness. The device works best when someone can stay still, follow a simple routine, and engage with the session in a focused way.
How to use: best practices
How long does a session last?
Ten minutes.
How often should I use the device?
One session per day is optimal, and a minimum of 5 days per week is recommended for best results. Time of day is not important: some users prefer a morning session to provide focus and clarity for the day ahead; others prefer nighttime sessions to improve sleep quality. Although not designed for acute de-escalation, some users find that sitting on the device anytime during an episode of high stress or overwhelm can provide relief.
What does the "intensity" setting do, and how do I find the right level for me?
If you can't feel the vibration in your neck, the wave isn't traveling all the way through. More petite users may benefit from a lower intensity setting, while larger users may need to increase it slightly. If the vibration tickles your nose or feels uncomfortable, lower the intensity. Focus on what feels most comfortable for you. The level of intensity does not affect wave frequency.
Does a higher intensity deliver better results?
No; it’s all about finding the intensity level for your body mass and personal comfort. As long as you can feel the pulse at the base of your skull, traveling up through your neck, you are receiving benefits
Is one session per day sufficient?
Yes. One session per day is typically enough to experience meaningful benefits with consistent use over time. The key driver of results is regular daily use, not doing multiple sessions in a single day.
Some users choose to do two or more sessions per day based on personal preference, schedule, or how they want to feel. This is completely optional and simply allows for additional use if desired.
Should I do my session in the morning or evening?
It depends on your goals and routine. Morning sessions are often used to support focus, clarity, and emotional resilience throughout the day, while evening sessions are commonly used to help with relaxation and winding down.
How should I sit on the device for best results?
Sit up straight with good posture. Put your feet flat on the floor, and roll your shoulders back to keep your chest open. You may find that lifting or lowering your chin slightly will allow the vibration to move through your neck more easily.
The vibration makes my face, ears, or nose itch. Is that normal?
Yes, this happens with some users and is completely normal If it persists, try adjusting the intensity setting down. You may also want to ensure your jaw is held loosely, rather than clenching your teeth, which can intensify the vibration in your head.
Can the device be used in different settings — home, office, school, gaming environments, etc.?
Yes! It’s small and can be tucked under a desk or in a closet when not in use. The best environments are those that are quiet and allow you to be undisturbed and reflective for the entire 10-minute session.
Can I listen to music or watch something during a session?
We recommend listening to a guided meditation, a breathwork session, or calming music. We provide meditation content specific to sleep improvement, habit reset, elevation of calm, and focus enhancement on our website/app, designed specifically for use with the device.
We don't recommend watching content or using social media during your session. The goal is to reach a state of calm and reinforce positive behaviors.
Should I talk or have a conversation during a session?
You can, but for best results, focus on your breath, practice mindfulness, and try to stay present.
Pricing, shipping, service & returns
How much does the device cost?
We offer a flexible option designed to make getting started simple and low-risk.
Most customers choose our $99/month rental plan. To get started, there is a $500 initial deposit, which secures your unit and goes toward ownership if you decide to keep it.
This structure lets you experience the benefits in your real life without a large upfront commitment. You have the flexibility to continue, upgrade, or stop based on your experience.
Warranty coverage is included, and support is available if you need it. An outright purchase option is also available, but most people start with the monthly plan.
To convert your rental to a purchase, we offer an easy conversion program based on how many months you've rented the device. Contact support@choosecove.com for your specific conversion pricing and information on ownership transfer.
Is there a warranty?
Yes. The device is covered under a limited warranty that protects against manufacturing defects and issues related to normal use.
If something isn’t working as expected, our support team will help troubleshoot and, if needed, repair or replace the unit based on the terms of the warranty. Our goal is to make sure the device continues to perform reliably throughout your use.
Is there a rental option?
Yes. We offer a Consumer Rental Program designed to make it easy to access the device without purchasing it outright. It’s intended as a flexible, low-barrier way to get started while still receiving full ongoing access.
The program includes unlimited device sessions, one app subscription, and the ability to use the device month-to-month with no long-term commitment. Customers can cancel at any time by returning the equipment.
What does the monthly cost include?
Your monthly rental fee covers access to the device itself and one app subscription.
An app subscription is available for users who want an enhanced experience, but the device can be fully used without it. Any additional costs such as taxes or shipping (if applicable) are always shown clearly at checkout before you complete your order.
What does shipping cost?
We currently only sell and ship within the United States. Shipping cost depends on your location, but for a typical ~40 lb shipment, you can generally expect a range of $100–$300~ depending on distance, carrier rates, and delivery speed.
Most customers fall within the mid-range of this estimate, but exact pricing will be shown at checkout based on your address.
What are the shipping options, and how long does delivery take?
We partner with FedEx. Shipping typically takes 5–7 business days, depending on your location.
Do you ship internationally?
Not currently. We only sell and ship within the United States and do not accommodate international orders at this time.
As we grow, we may explore expanding availability internationally in the future, but for now we are focused exclusively on serving customers within the U.S.
Is there a trial period before I commit to buying?
We don’t currently offer a traditional trial period or money-back guarantee. However, we designed the experience to be low-risk and flexible through our $99/month rental program, which lets you start using the device with a low upfront commitment and continue only as long as it’s right for you.
This gives you the ability to experience the device in your own routine and decide over time whether it’s a fit, without needing to make a large upfront purchase decision.
How long can I rent the device?
You can keep the device for as long as you continue your monthly rental—there’s no fixed term or required end date. Most customers keep it as part of their daily routine long-term, and the program is designed around ongoing use rather than short-term access.
If you ever decide to stop, you can cancel at any time and we’ll provide simple return instructions.
Can I rent-to-own the device?
Yes. Our rental program functions as a flexible path toward long-term ownership. You start with a monthly rental, which gives you full access to the device and includes ongoing use as part of your routine.
Over time, customers have the option to transition into ownership based on the terms outlined in the rental agreement. For full details on how ownership transfer works, please refer to the rental agreement on the shop page or review the terms at checkout before enrolling.
Do you offer bulk pricing if I purchase more than one device?
Yes. We offer custom pricing for clinics and organizations looking to place multipledevice. Pricing can vary depending on the number of units, your use case, and whether you’re looking to purchase or use a rental model.
For most clinics, multi-unit placements are handled through our commercial team to ensure we can tailor pricing, support, and implementation to your practice structure and goals. This also helps us optimize setup, training, and ongoing support so each location is set up for success from day one.
To learn more, please visit/book/see here for a call
How can I contact support?
You can reach our support team directly anytime if you need help with your order, setup, or ongoing use of the device.
Phone: 860-800-6682
Email: support@choosecove.com
Contact form: https://choosecove.com/contact
Can I speak with someone or get a consultation before buying?
Yes — we're happy to schedule a consultation. Please schedule a time here.
After renting for a while, am I eligible for an upgrade to a newer model?
That's a great conversation to have with our team. Please reach out and we'll walk you through your options.
Do you offer financing?
Yes. We offer financing through Affirm, including 0% interest for 6 months for qualifying customers. Just select Affirm at checkout to see your options — checking your rate won't affect your credit score.